FAQs

 WHY THE NEED FOR A PERSONAL TOUR GUIDE?

The context of Vietnam is very different from that of other developed countries in Southeast Asia. It may come as a surprise to many that most of the locals are not able to converse in the English language. Furthermore, the existing tourism infrastructure (road signs, websites, maps, help desks, etc) is still very much in its infancy stages, making it very difficult for visitors to explore outside the tourist areas.

 

Also, occurrences of 'misunderstanding' due to language (whether deliberate or not) are very rampant in most parts of the country, even in major cities like Ho Chi Minh and Hanoi. For many, these situations often escalate to become a living nightmare. So whether you are in Vietnam for a holiday or a new expat trying to settle in, having a local partner dramatically reduces the risks of unpleasant experiences.

 

WHY THE NEED FOR A SMALL GROUP TOUR?

Understanding that every one of us has our own preferences, all our tours are customized to meet YOUR needs. This is certainly not possible with a tour group size of 20 or more. With smaller groups, we are also able to walk you through the roads less trodden by tourists, to the local stalls and markets - for an experience like no other.

 

WHAT COSTS DO THE TOURS COVER?

Most of our tours are all-inclusive, i.e. they include costs of tour guide, meals as stipulated, entrance fees as stipulated, and transport (by private car or taxi).

 

WHY DO WE USE TAXIS FOR SOME OF OUR TOURS AND NOT PRIVATE CARS?

Taxis are the most convenient modes of transportation. Also, the cost of travel by taxi is significantly lower than renting a private car. As such, we are able to keep the costs down for customers. 

 

DO WE DO AIRPORT PICKUPS?

Yes, airport pickup (2-ways) can be arranged at a minimal fee regardless of the group size. However, some of our tour packages do included complimentary airport pickup by taxi.

 

DO YOU HAVE TO PAY FOR THE COSTS INCURRED BY THE TOUR GUIDES?

Though our guides have been informed that clients will not foot the costs of their meals, drinks, etc, all gracious gestures to buy them a meal or a beer will definitely be welcomed and much appreciated.

 

IS IT MANDATORY TO TIP THE TOUR GUIDES?

Though it is not mandatory to tip the tour guides, a small gesture to show your appreciation (if they have performed well in their duties) is most welcomed.

 

WHY DO WE CHARGE IN USD?

We do serve a large number of customers from other parts of the worlds as well. Hence, we have priced our packages in the most internationally recognized currency.

 

DO WE HAVE PACKAGES THAT INCLUDE FLIGHTS AND HOTELS

We do not provide booking of flights because our business is focussed on the tour experience itself. However, at your request, we will make recommendations and book directly through Agoda.com at the current rate offered on their website. Original receipts will be forwarded to you thereafter. On the day of the tour, we will also help to confirm reservations of your hotel booking as part of our value added service.

 

If you need further answers to questions not found here, do feel free to contact us directly.